Lennox · Furnace troubleshooting
Ignitor glows but burners do not light
What is going on
Inducer runs, the ignitor heats up and glows, and then no flame. What I usually find is gas pressure that is out of range, a loose plug on the gas valve, or a valve that never got its 24 volts. Start by working out whether gas is reaching the burners and whether the valve is being told to open. Gas work is for a qualified gas technician, so if you are not one, stop at the voltage checks.
Likely causes
- No gas or line pressure out of range
- Gas valve or plug wiring miswired or loose
- Gas valve failed
- Control not supplying 24 V
Check in this order
- Gas work qualified gas tech only
- Check line pressure at the valve. It should stay at or below 13 in. WC. Minimum is 4.5 in. WC natural gas and 8.0 in. WC propane
- Check the gas valve wiring and the multi-pin plugs for loose connections
- About 35 seconds after the heat call, check for 24 V at the valve
- Replace the valve if 24 V is present and it does not open
- Replace the control if there is no 24 V
- Confirm the manual shutoff is open and the tank has fuel if on propane
- Check for gas leaks with approved detector after any work
Applies to: G43UF-24B-045 through G43UF-60D-135 (SureLight boards 32M88, 78M47, 100973-01)
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- EL296UHV: what the display and the diagnostic button are telling you
Take it to the job
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Source: Lennox G43UF Unit Information Corp. 0416-L4, Troubleshooting Chart Problem 4 p.53. Written in our own words; check the manual for your exact model.
For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.