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Majestic · Gas fireplace troubleshooting

Signature Command: no spark or no valve click after ON

DVBL7 Signature Command

What is going on

After the ready beep and pressing ON, nothing happens at the pilot.

Likely causes

  • Pilot connections loose
  • NG/LP conversion cap missing
  • Control board interference from nearby metal (poor ground)
  • Valve connections loose

Check in this order

  1. Check the pilot connections
  2. Check the conversion cap and control board connections
  3. Check the valve connections
  4. Check grounding; reseat or move the control board, replace if needed

Applies to: 300DVBLN/PSC7, 400DVBLN/PSC7, 500DVBLN/PSC7 (Signature Command)

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Source: Majestic DVBL7 Series Installation and Operating Instructions, p. 48. Written in our own words; check the manual for your exact model.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.