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Napoleon · Gas fireplace troubleshooting

Remote control: receiver will not turn fireplace on, shuts off by itself, or turns on unexpectedly

What is going on

Receiver-side remote problems.

Likely causes

  • Dead receiver batteries (DC receiver)
  • Loose output cables
  • Receiver above 150F (auto shutoff)
  • Radio interference / transmitter left on

Check in this order

  1. DC receiver fit fresh alkaline batteries and switch receiver to 'on'. AC receiver: press its on/off button.
  2. Confirm output cables are secure at the receiver, gas valve and millivolt generator.
  3. Measure resistance across the output cables with the receiver on - should read zero or very low.
  4. Shuts off by itself receiver turns off above 150F; keep it below 140F with the fireplace on and relocate if needed.
  5. Turns on unexpectedly make sure transmitter is off, change the code switch setting, and on DC receivers slide the switch to off when not in use.

Applies to: Napoleon fireplaces with Wolf Steel approved remotes (service manual)

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Source: Napoleon (Wolf Steel) Service Manual W415-0118, Part 4 Other Issues, Remote Control Guide, p.30. Written in our own words; check the manual for your exact model.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.