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Napoleon · Gas fireplace troubleshooting

Remote control: blank display or cannot turn fireplace off

What is going on

Transmitter display blank, or transmitter will not shut the fireplace off.

Likely causes

  • Dead or reversed batteries
  • Receiver overheated (above 140F while running)
  • Too far from receiver

Check in this order

  1. Install fresh alkaline batteries with correct polarity; after removing old batteries wait at least 1 minute before fitting new ones.
  2. Watch the low battery indicator and replace batteries when it shows.
  3. Check receiver temperature - must be below 140F with the fireplace on.
  4. Move closer to the receiver.

Applies to: Napoleon fireplaces with Wolf Steel approved remotes (service manual)

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Source: Napoleon (Wolf Steel) Service Manual W415-0118, Part 4 Other Issues, Remote Control Guide, p.30. Written in our own words; check the manual for your exact model.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.