Glow Brand · Boiler

Loc 19 Internal software fault

High severity Glow B85/B120/B160

What the control is telling you

Internal control error. Reset first; a repeat means the boards need replacing.

Applies to: B85, B120, B160 (NG and LP)

Likely causes

  • Control board glitch
  • Faulty ICB or display board

Test and repair steps

  1. Press RESET on the display, then the small reset button on the back of the ignition control board (ICB).
  2. If the same code keeps coming back, replace the ICB and the display board together.

Settings for these units

Maintenance intervals · Glow B85/B120/B160

ItemWhen
Annual inspection by a technicianEvery year (warranty)
Relief valve try-lever testAnnually
LWCO testAnnually
Condensate trap cleanAnnually (14.3)
Heat exchanger combustion-side washAnnually or when combustion drifts (14.4)
Burner door silicone gasketReplace if damaged or after 2 years
Service reminder2.203 on, interval 2.204 (default 1000 days)

Operating pressure should sit 5 psi under the relief valve rating (max 25 psig on a 30 psi valve); water never above 180 F.

Models that show this code

3 models in Glow B85/B120/B160

B120B160B85

Other codes on the same units

  • Loc 15 High limit exceeded (203 F / 95 C)
  • Loc 16 Flue temperature too high
  • Loc 17 Internal software fault
  • Loc 18 Internal software fault
  • Loc 2 Gas valve relay fault
  • Loc 20 Flame still present 10 s after gas valve closed
  • Loc 21 Flame detected before ignition
  • Loc 22 Three flame failures in one demand

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Source: Glow Brand B85/B120/B160 Installation & Operation Manual V20231025, Table 12.1 p.62-63. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.