All brands · Heat pump troubleshooting

Poor heating but OK cooling (or vice-versa)

What is going on

Possible causes and checks for: poor heating but ok cooling (or vice-versa).

Likely causes

  • Piston not seating in metering direction or not sliding free in bypass direction
  • Check valve bypass stuck

Check in this order

  1. Pressures in each mode, piston condition, check valve

More heat pump guides

Take it to the job

All guides, error codes and tips work offline in the HVACopedia app.

Open the app

Source: General HVAC service practice — verify per model. Written in our own words; check the manual for your exact model.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.