Glow Brand · Boiler

Loc 0 Internal software fault

High severity Glow B85/B120/B160

What the control is telling you

The control software hit an internal error and locked the boiler out. A lockout shows Loc at the top left and the number in large digits; clear it by holding RESET.

Applies to: B85, B120, B160 (NG and LP)

Likely causes

  • Control board glitch
  • Faulty ICB or display board

Test and repair steps

  1. Press RESET on the display, then the small reset button on the back of the ignition control board (ICB).
  2. If the same code keeps coming back, replace the ICB and the display board together.

Settings for these units

Maintenance intervals · Glow B85/B120/B160

ItemWhen
Annual inspection by a technicianEvery year (warranty)
Relief valve try-lever testAnnually
LWCO testAnnually
Condensate trap cleanAnnually (14.3)
Heat exchanger combustion-side washAnnually or when combustion drifts (14.4)
Burner door silicone gasketReplace if damaged or after 2 years
Service reminder2.203 on, interval 2.204 (default 1000 days)

Operating pressure should sit 5 psi under the relief valve rating (max 25 psig on a 30 psi valve); water never above 180 F.

Models that show this code

3 models in Glow B85/B120/B160

B120B160B85

Other codes on the same units

  • Err 156 Blocked flue switch open
  • Err 162 Low water pressure under 10 psi (FILL)
  • FILL Low water pressure prompt
  • Loc Lockout prefix
  • Loc 1 Ignition failed three times in a row
  • Loc 10 Wrong safety parameters in EEPROM
  • Loc 11 Internal software fault
  • Loc 12 Internal software fault

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Source: Glow Brand B85/B120/B160 Installation & Operation Manual V20231025, Table 12.1 p.61. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.