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Gree · Heat pump

PL DC bus voltage too low

High severity Gree SapphireGree Livo GEN4Gree Vireo GEN3Gree Multi21+Gree GMV6 Mini VRF

What the control is telling you

The inverter DC bus voltage dropped below its limit, so the compressor stops.

Applies to: Gree Sapphire 9-24k (SAP..HP230V1A), Livo GEN4 30-36k (4LIV..HP230V1A), Vireo GEN3 9-24k (3VIR..HP115/230V1A), Multi21+ 18-24k multi-zone (MULTI..HP230V1CO), GMV6 Ultra Heat Mini VRF 36-60k (GMV-V..WL/C-T(U))

Likely causes

  • Supply voltage too low (around 150 VAC or less at L-N)
  • Loose supply connection
  • Outdoor board DC bus circuit faulty

Test and repair steps

  1. Measure L to N at XT under load and have low voltage corrected before restarting.
  2. Tighten supply and terminal connections.
  3. If the supply is normal, check the electrolytic capacitor voltage on AP1 and replace AP1 if that circuit is faulty.

Models that show this code

17 models in Gree Sapphire, Gree Livo GEN4, Gree Vireo GEN3, Gree Multi21+, Gree GMV6 Mini VRF

3VIR09HP115V1A3VIR09HP230V1A3VIR12HP115V1A3VIR12HP230V1A3VIR18HP230V1A3VIR24HP230V1A4LIV30HP230V1AH4LIV36HP230V1AHGMV-V36WL/C-T(U)GMV-V48WL/C-T(U)GMV-V60WL/C-T(U)MULTI18HP230V1COMULTI24HP230V1COSAP09HP230V1AHSAP12HP230V1AHSAP18HP230V1AHSAP24HP230V1AH

Other codes on the same units

  • PE Inverter compressor phase loss
  • PF Compressor drive charging circuit fault
  • PH DC bus voltage too high
  • PJ Inverter compressor failed to start
  • PP Inverter compressor AC current protection
  • PU DC bus capacitor charging fault
  • UE Refrigerant charging invalid
  • bH System clock abnormal

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Source: Gree Sapphire 9-12k (SAP09-12HP230V1A) service.pdf - section 9.1 Error Code List / 9.2 Procedure of Troubleshooting; Gree Sapphire 18-24k (SAP18-24HP230V1A) service.pdf - section 9.1 Error Code List / 9.2 Procedure of Troubleshooting; Gree Livo GEN4 30-36k (4LIV30-36HP230V1A) service.pdf - section 9.1 Error Code List / 9.2 Procedure of Troubleshooting; Gree Vireo GEN3 9-24k (3VIR..HP115-230V1A) service GREE_VIREOGEN3_SERVICE_090921.pdf - section 9.1 Error Code List / 9.2 Procedure of Troubleshooting; Gree Multi21+ multi-zone 18-24k (MULTI18-24HP230V1CO) service.pdf - section 9.1 Malfunction status sheet / 9.2 Malfunction Checking and Elimination; Gree GMV6 Ultra Heat Mini VRF 36-60k (GMV-V36-48-60WL-C-T(U)) service.pdf - section Chapter 3 Faults, 4.1 Error Indication. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.