Johnson Controls · Furnace troubleshooting
No heat - SmartValve SV9501/SV9502 pilot does not light or main burner does not come on
What is going on
Step-by-step check of the intermittent-pilot SmartValve ignition on RGAC/SGAC units.
Likely causes
- No 24 V at the control harness (power, transformer, limit, thermostat, wiring, combustion air proving switch)
- Igniter / flame rod assembly failed
- No pilot gas (air in the pilot tube)
- Low 24 V supply while the igniter is on
- Weak pilot flame contact on the flame rod
- Failed SmartValve control
Check in this order
- Check the pilot burner element it should measure less than 10 ohm at room temperature.
- Turn gas off, SmartValve switch ON, unplug the control harness and call for heat. You need 24 V between 24V common and the thermostat / pressure switch pin, and between 24V common and 24V hot. If not, check line power, transformer, limit, thermostat, wiring and the combustion air proving switch.
- Plug the harness back in and wait for the self-check / pre-purge. The igniter should glow red. If not, measure about 24 V at the HSI output with the pilot cable connected: 24 V present = replace the igniter/flame rod; no voltage = replace the SmartValve.
- Turn gas on - the pilot should light. If not, make sure pilot gas flows and the tube is purged (recycle the call); measure at least 19.5 VAC between 24V hot and common with the igniter powered (check transformer and line voltage if lower); if voltage is OK replace the igniter/flame rod.
- If the pilot lights but the main valve does not open: check the pilot flame touches the flame rod well and the pilot tubing connection is good; if both are good replace the igniter/flame rod, then cycle the thermostat. If the main burner still does not light, replace the SmartValve.
- Note the igniter cycles off and on once during the 90-second trial; take all voltage readings while the igniter is powered and be careful not to damage the terminals.
Applies to: Johnson Controls RGAC / SGAC self-contained through-the-wall units: gas heating (20k-80k input) + R-22 cooling (12k-36k)
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Source: Johnson Controls RGAC/SGAC Installation and Operation Instructions, Form 145.24-IOM1 (908), Section 32 Ignition System Troubleshooting Guide p.25. Written in our own words; check the manual for your exact model.
For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.