HVACopediaViessmann · Boiler
F.382 Error counter limit exceeded
What the control is telling you
Burner in a fault state.
Applies to: Vitodens 200-W B2HE 85, 120, 150, 199
Likely causes
- Repeated earlier faults
Test and repair steps
- Reset the appliance.
- Work through the fault history to find the root cause.
Models that show this code
4 models in Vitodens 200-W B2HE
Other codes on the same units
- F.378 Flame loss during stabilization or operation
- F.379 Flame signal missing or insufficient
- F.380 Flame loss right after ignition (safety time)
- F.381 Flame loss during operation
- F.383 Possible gas line contamination
- F.384 Possible gas line contamination
- F.385 Short circuit on ionization signal 1
- F.386 BCU faulty
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Source: Viessmann Vitodens 200-W B2HE 85/120/150/199 Service Instructions 6167 813-24 (09/2026), Fault messages, p.62-73. Summarized in our own words; check the original manual for your model.
Homeowner looking at this code? See what it means for you and when to call a technician.
For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.