Napoleon · Gas fireplace

Low Flame Modulating remote without power defaults to low flame

Normal status Modulating remote

What the display is showing

On fireplaces with a modulating remote, losing power to the remote makes the fireplace fall back to low flame until power returns. This is the designed fallback, not a valve fault.

Applies to: Napoleon fireplaces with modulating remote

Settings for these units

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Source: Napoleon/Wolf Steel Service Manual W415-0118, Main Burner Not Lighting flowcharts (direct vent, natural vent, vent free). Summarized in our own words; check the original manual for your model.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.